QUALITY + SERVICE
As part of the ELA Sports manifesto we aim to provide you with unique, high quality goods and excellent customer service. We want your experience with ELA Sports to be awesome from beginning to end. Please let us know if there’s something we can do to serve you better.
We accept Visa, Discover, MasterCard and American Express through Stripe. Payments can also be made with PayPal.
SHIPPING + HANDLING
All orders are prepared and packed within hours of payment. Orders are shipped out every weekday, Monday through Friday, except holidays.
All orders are shipped via USPS , UPS or FedEx. You may select your desired shipping method during checkout. Please note that USPS does not provide real-time tracking information. Choose UPS or expedited FedEx for detailed package tracking and reliable delivery.
We do not issue refunds for lost, unclaimed, or undeliverable packages.If a package is damaged during transit or returned as undeliverable/unclaimed, it is the customer’s responsibility to follow up with the shipping carrier.
RETURNS & EXCHANGES
If you are unhappy with your purchase for any reason, you may return the items postmarked within 14 calendar days of receipt for a refund, less the shipping charges. We will notify you via email when your return has been processed. Contact us at email@example.com.
For exchanges please place a new order for the item you want before returning your original purchase. Then, contact us (firstname.lastname@example.org) to return your original order. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.
International customers have the choice between UPS and USPS delivery. For the most reliable delivery with tracking, please select UPS. Choose USPS First Class International at your own risk and allow 7-15 business days for delivery. Please note that we cannot, under any circumstances, offer any refunds or replacements for international orders that are lost, damaged, unclaimed, or undeliverable.
International customers will be responsible for paying any customs fees or duties.
If you own a business and are interested in carrying our products please email@example.com for more information or visit the Wholesale Inquires page here.
DAMAGED + LOST ORDERS
We do not issue refunds for lost, unclaimed, or undeliverable packages
We pack our prints in the clear plastic tubes, nestled inside protective brown paper within exterior shields of thick brown kraft boxes. On the rare occasion the mail couriers do damage your print please email us a clear picture of the damage to firstname.lastname@example.org within 10 days of receiving the print and we’ll have a replacement sent asap.
Have an idea for a cityprint we haven’t covered? Send us suggestions here. Unfortunately we can’t guarantee that it’ll be added to our collection however it’ll help us decide when it comes time to explore another city. If you’d.
We’re open to freelance and contract work when we have the novelty of time, please email us email@example.com and we’ll be happy to discuss your ideas.
Did we not cover something? Please indulge us with an email containing any other questions, complaints or comments you may have to firstname.lastname@example.org